Desk-one 溫室 (Causeway Bay)

Translated:

I have been to Tsuen Wan, Mong Kok and Causeway Bay branches. Causeway Bay is so hard to find. I spent half an hour trying to find the entrance to Hop Shing Building. The place is very small, there are no seats, there are no trash cans or toilets in front of it. The Wi-Fi is constantly disconnected and cannot be used, and the signal in the quiet zone is the worst. I don’t recommend the Yijian branch.

Translated:

Wanted to share my experience with Desk One, specifically that their Reading lounge is advertised as a relaxing space that allows for *soft conversations*. As a freelancer, I was very satisfied with the first two uses, so I decided to become a member and recharged HKD 500. They even proactively conduct opinion surveys via WhatsApp to make customers feel valued. However, when the chatbot suggested that I provide text feedback, the customer service staff who received the message gave a very unfriendly response. Here's what happened: On my third use, I received a call that needed to be answered. *Although the volume was very low, it only lasted a minute* and was interrupted by the staff *face to face*. This struck me as odd because I had witnessed another user talking at *normal volume* for over ten minutes without any staff intervention. This inconsistency makes me uneasy and confused about the actual speaking policy in the break room. When I reported the above problem in the questionnaire, the customer service actually responded that he had asked my colleagues, saying that I spoke "a bit loudly" and claimed that I had a "phone conversation for more than 10 minutes." The customer service also suggested that I should better do it next time. *step aside* . This is very offensive 1. The customer service staff no longer asked me to verify the staff's statement, and concluded that I was just as the staff said, [loudly, for more than 10 minutes], and it was already very unprofessional to make such a judgment. 2. What's more, the staff's statement is completely inconsistent with my checking of my mobile phone records. 3. The staff had to intervene when I spoke for 1 minute and no staff intervened when others spoke for 10 minutes. Such double standards also disappoint me, especially since this space is promoted as a place suitable for relaxing and talking quietly. Although the customer service was polite, his response made me feel ignored, especially when he pointed out that my similar type of complaint only accounted for a very, very small percentage of its total usage (and gave me a 0.001% numerical citation) . At the same time, CS also expressed his agreement and understanding that the staff should quickly deal with the speaking user. Also, don’t believe the so-called questionnaires sent by the customer service chatbot. On the surface, I respect your opinion, but in fact, it is just marketing to attract you and then help you. In business, it's okay, but I didn't take the initiative to complain. I just responded to his fake democratic opinion survey, which resulted in a rude response. How amazing! If you're looking for a shared workspace that can really accommodate low-volume conversations, I can't recommend the Desk One enough. I hope sharing these experiences will help others make decisions that align with their own expectations! I’d like to share my experience at Desk One coworking space, particularly regarding their reading lounge, which is advertised as a relaxed area where *very soft conversation* is permitted. As a freelancer, I was initially impressed during my first 2 visits and decided to become a member, topping up with HKD 500. They even followed up with a survey via WhatsApp, which made me feel valued as a customer. However, I encountered some issues with the CS after the prompt by the chatbot. I mentioned below issue… During my third visit, I was interrupted *face to face* by staff while I was speaking *very softly* on the phone for just 1 minute. This felt odd, especially since I witnessed another user talking at a *normal volume* for over 10 minutes without any staff intervention. This inconsistency left me uncomfortable and confused about the actual policy regarding speaking in the lounge. When I raised my concerns in the survey, the CS accused me of being "a bit loud" and claimed I had a “10+ minute phone conversation,” suggesting that I should step aside for calls during my next visit. It’s frustrating that the staff’s accounts did not align with my experience. Additionally, it was disappointing to encounter such a double standard, especially when the space is marketed for relaxed conversations. While the CS was polite, the response felt dismissive, particularly when he pointed out that my complaint *represented only a small fraction (0.001%)* of total visits and expressed agreement with the staff's rapid interruption depends on their own judgment. If you’re looking for a coworking space that genuinely accommodates low-volume conversations, I cannot recommend Desk One based on my experience. I hope sharing this helps others make an informed decision!