MindX Startup Space (Phạm Ngũ Lão)

Translated:

MindX - Startup Space or Startup Killer? Currently, we are customers renting space from MindX, renting a pantry counter for 5 million/month for the purpose of running a juice bar business. On MindX, we are divided into 2 sides, MindX facility management and Sales space. After nearly 1 year of implementing the lease contract, we proactively contacted the Sales party to sign a new lease contract, but when we met to negotiate the terms of the new contract, the Facility Management party participated. and they refused to lease on the grounds of "changing the business model". I was quite surprised because I had always worked with Sale, but now there was a new party and they refused to let me rent. What's more surprising is that after the end of the meeting, the Sale side said "this decision also surprised the Sale side, the shop side is waiting for the Sale side to handle it". A few days later, the Sales side informed that the shop should continue selling as usual, and then the Sales side would work with the Facility side to agree on a plan. On April 10, 2024, I received a call from Mr. Dung - MindX facility manager, asking the shop to clean up goods in the refrigerator + warehouse area. Reason: contract expires on April 9 and is negotiating a new contract. I informed him that the old contract had self-extended for another year (with terms in the contract), I was negotiating other additional terms for the new contract, but Mr. Dung emphasized that the contract had ended. , if the shop does not clean up itself, you have the RIGHT to leave the shop's goods + furniture (warehouse + refrigerator), until a new contract is signed, then continue. We were really surprised at Mr. Dung's disrespectful attitude towards customers. Until now, we have not received any apology from him, even though we reported this case to MindX. Even within MindX, there was no consensus. One side asked me to wait, the other side asked me to give up my goods, even though I was the one who took the initiative in renewing the contract. And in case a new contract is not signed, the old contract also has a self-renewal clause for another 1 year. When saying this, MindX continuously refused on the grounds that "the nature of the extension is based on agreement". Most recently, Sales called to offer me a short-term contract of 3 months. Reason: - The facility said they will find a new tenant for 6 million within the next 2 months - Because the shop sells drinks at the table but doesn't clean the table and leaves the pantry area messy, the establishment doesn't want to rent it out During 1 year of implementing the contract, we never heard MindX complain about the shop's hygiene, but when it came time to terminate the contract, MindX gave this reason. We decided to post a review of MindX, then Ms. Tho, PROJECT DIRECTOR of MindX, called us with the content "asking us to delete the review". MindX then offered us a 3-month contract to liquidate all goods, with terms such as: - The restaurant can only serve 2 customers at a table within 6 hours a day - Surcharge if sold before 8:30 am and sold after 6:00 pm - "Do not use images, contracts, or documents provided by mindX to the outside using media tools that affect the reputation of mindX. If mindX images do not have the consent of mindX, mindX has the right to unilaterally terminate the contract." -> Hey, I'm afraid we'll review it -... We used to rent Mindx's pantry at Dien Bien Phu facility in 2021, but Covid hit, and we also lost 3 months of rent, and lost all the mixing tools, cups, shelves,... because Because of Covid, we were in the countryside. MindX called to pack up but couldn't come up. And MindX then took its belongings to rent the pantry counter at the Pham Ngu Lao facility to another party. After that, thinking that MindX felt guilty, they invited us back to rent the pantry counter, a win-win relationship, because the juice counter also provides a close and convenient space for MindX customers. With that belief, we have spent a lot of time, money and effort to build and develop the shop, while creating part-time jobs for many students. Ms. Ha San, founder of MindX, came by to see our shop and really liked it. She praised the shop for being so cute. We should open more MindX locations. We really admire you, and really want to accompany you, but my dear, your staff is so unprofessional, twice is enough..